Beginning July 1, 2021, we are going back to our roots. When we started in 2003, we started as a networking company. Unfortunately, there wasn’t enough of a market back then for networking services in the home, so we expanded into the Audio & Video sector and have grown from there.
Over the last 5 years, we have seen a strong demand for networking needs, whether simply getting Internet service to new rooms in a home or installing a full scale home network infrastructure. Therefore, we have decided to take only network related work going forward. This includes hard wiring (Ethernet) & wireless (WiFi) work. There are many AV companies out there that focus their services on TVs and projectors, audio and other products, so we will leave that work to them. In addition to AV companies, there are security companies who install cameras, video doorbells and other equipment of that nature. We have found that people really need someone who understands residential networking and how to design and install it right. In addition to this major change, we will also discontinue working with contractors on remodeling projects where we have to work our schedule around other trades. It has been a major challenge over the years trying to take care of our clients while anticipating when a contractor needs us back.
With these changes, we will also be able to perform service calls expediently. Service calls for existing clients can be performed on any past installations, including AV and camera work.
We will have at least one day a week set aside for service calls so we can better respond to issues our clients face. We will also keep Mondays open for writing estimates from site surveys performed the week before. This should result in faster turnaround of estimates and scheduling of networking installations.
We really appreciate the variety of business that our customers have brought to us over the years. We know that these changes will result in some of our customers having to go elsewhere for projects, but in looking at the overall scheme of things, we feel these changes need to be made at this time.