Author Archives: HNS-ONS

“Well, that was money well spent… and beyond that, it was a pleasure to work with both of you. In fact, everything you did fulfilled or exceeded my every expectation. Clear and precise terms, cordial and detailed preparation, an especially accurate estimate, the best possible equipment – and, superb on-site service from a highly skilled and thoughtful service provider. It was worth the wait in all respects.”

Bryan, McLean

Bryan

“Well, that was money well spent… and beyond that, it was a pleasure to work with both of you. In fact, everything you did fulfilled or exceeded my every expectation. Clear and precise terms, cordial and detailed preparation, an especially accurate estimate, the best possible equipment – and, superb on-site service from a highly skilled and thoughtful service provider. It was worth the wait in all respects.”
Bryan
McLean

Remote Control Not Working?

Here are some possible problems and fixes.

  1. IR relay receiver/emitter moved or fell off. IR Relays Systems retransmit the IR (Infrared Light) signal from your remote to the TV or another component such as a hidden cable box.    The picture shows an IR relay receiver attached to a TV. The receiver/emitter of the system could come loose with age or be knocked off when cleaning or moving the electronic device they are connected too. Look around your components, TV first, and see if there is an IR relay receiver hanging behind or beside it. Affix it back to the same area it was previously installed.  Check your other components to see if an IR emitter has fallen off.  Here is a picture of a typical IR emitter. Try your remote. If it still doesn’t work, you may need to adjust where you put the receiver and emitters as it may not be in the optimal location.
  2. Dead batteries: Some older remotes have batteries vs. charging stations. Check and replace the battery if it is not working properly.
  3. Needs a Reboot: Sometimes devices such as cable boxes and streaming media devices perform software updates when not in use. Occasionally the device may not restart cleanly.  The easiest way to clear this is to unplug it from the AC power outlet, count to 30 and plug it back in.  Give the unit time to become active, typically a minute or 2, and try to control it again.

FYI, If you have a universal remote such as a Logitech Harmony device they also use IR emitters.  These can be knocked out of place as described above.

Is Your Home’s Network Infrastructure In Order?

Covid-19 has forced us all to spend most of our time at home. Whether working, going to school or entertaining ourselves, chances are that you will be doing all or most of these at home for some time to come.

We have already heard on the news the disparities of broadband coverage in some areas of the country and while we do live in a strong broadband area in the DMV, that doesn’t mean you are not subject to networking problems.

While your Internet may have been fast before, it may now be slowing down due to all the people in your home using it at the same time. In addition, the broadband coming into your home slows down from the Internet provider during times of the day when usage is very high, something you can’t do anything about at all.

That’s why you need to have the strongest internal network possible. “Products do not create a strong network infrastructure, designing a custom infrastructure for your home is the best solution” says Lew. Lew’s been creating residential networks for more than 17 years now and while he may use a certain line of products to create the network, he has found that no two homes are alike in what will work. One home may need nothing more than additional hard wiring, while another home may need multiple WIFI access points. Most require a combination of hard wiring and network expansion via access points and in some cases even extenders.

There is a huge waste of time and money spent on products that don’t fit the infrastructure and they can even cause more trouble by confusing the network you already have in place.

This virus isn’t going away anytime soon and even after there is a vaccine, many businesses will still be asking some of their employees to work from home either temporarily or for the long haul. Colleges have added more online classes, so don’t be surprised if they keep these going to help reduce the cost of education for those who can’t afford the room and board college experience. Even our school system may make changes that include more online learning.

That means you need to get your home’s networking infrastructure in order.

Things DO break

We all face frustration with technology. We hate it when something stops working for no apparent reason. Sometimes with electronics it can be a simple power reset to make the problem go away. But sometimes there are actual major problems that need to be fixed. Here are a few items we run into on a regular basis.

Poor installation practices. Sometimes people just don’t care. This customer was experiencing intermittent outages. The cause was buried in this rat’s nest of cables. Stability returned to the network once corrected.

 

This is what happens when something does not fit quite right. Inside the wall jacks are tiny metal fingers that make contact with the connector on the cable. If the wrong connector type is inserted into the jack or if a connector is forced into the jack this can happen.

 

Never underestimate critters. This is a section of outdoor cable that an animal took a liking to. This was most likely a mouse or squirrel that developed a taste for plastic and wire braid.