We are very excited to be celebrating 10 years of business. Our actual anniversary is in June, but we’ll be celebrating all year long. For those who haven’t been with us all these years, Home Network Solutions started in 2003 with one person, Lew Little. The company’s services were to network home computers, printers and other computer related products. After attending a consumer electronics show Lew’s first year, he saw that the market was changing and between his past experience and extensive training he quickly became an expert in home electronics.
Now 10 years later, we have 4 full time and 1 part time employee, numerous subcontractors for electronics, electrical, cabling, drywall repair, handyman services and more.
2012 was very busy and while most people applaud growth, growth can also be problematic at times for a small business. After a company planning session, we came up with 3 goals that will direct our business going forward.
Our #1 goal is Customer Satisfaction. We have come up with new procedures to provide the best customer satisfaction possible in our industry. With an Angie’s List A rating & 2 years winning the Super Service Award, it is obvious that what really separates us from other AV integrators is the value added service we provide beyond just the technical expertise.
Our #2 goal is Employee Satisfaction. We have added additional benefits for our employees, set up communications channels to make their work run smoothly, and each technician has been put in a training path for growth.
Our #3 goal is Owner Satisfaction. As much as we love this business, we lost sight of why we started it in the first place – to create a financially plausible balance between work & family. We are committed that through our new procedures we will no longer spend every weekend in the office; but with our 2 teenagers, elderly parents, friends & each other.
We look forward to serving you and your referrals in 2013. We are eternally grateful to all our customers and every single person who has referred us or said a nice thing about us over these years.
Lew & Bonnie Little