Think twice…Or it may Cost you!
While H&ONS doesn’t mind performing service calls for its clients and even new clients, we get a little angry with the Internet carriers, ( i.e. Verizon, Comcast, etc.) for selling people on upgrading their router and then not telling them it will impact their existing system to the point of needing someone with expertise to come in and fix it.
Communications carriers bring bandwidth to your home. Don’t expect anything more than that, as that is what their business is and that is what they train their techs to do. They will pretty much set up their internal equipment the same for everyone, even where it is located within the home. What this translates to is that if you have anything slightly sophisticated, as most of our clients do, they will either a) disconnect it, b) not configure it correctly or c) not even install their router.
So, while they may tout better speed or promise a lower monthly fee for changing out your router, keep in mind that there is a very good chance that you will have an additional cost of anywhere from $200-$600+ depending on your system, to get things right again.
What really gets our goat is that sometimes the carrier will force their customer to upgrade due to changes within the carrier’s internal system infrastructure. When this happens, we suggest that you try to schedule a service call with us within a day or so of their set up. It may be advantageous to contact us first to ensure that we are available before you schedule the new equipment with the carrier.
Our hope is that your communications carrier brings you new equipment, sets it up and everything works great. Getting business because of their lack of communications and capabilities is not what H&ONS is about. We will, however, support our clients and do everything we can to assist you.