Network Infrastructure Services
Homeowners are now requiring the same network capabilities as businesses. With all the components that people are using, most home networks are incapable of handling the traffic load of all these devices without the correct integration of the network infrastructure components.
We specialize in creating the infrastructure for networked homes. If you want all your electronic devices to talk to each other and to optimize your home’s Internet service we can help. We use a combination of hard wiring (cat5e, cat6, coax cable) and wireless networking to ensure that you get the best performance of your networked devices in your home.
Network Analysis & Installation: During the initial network analysis site survey, we review your network and identify how we can improve it with the use of additional hard wiring and/or access points, or other networking products such as switches, extenders, moca adapters, etc. A network analysis takes about an hour and the technician will include all opportunities for improvements in the estimate, therefore it can take 3-6 hours to prepare the estimate, detailing how the work would be performed & the materials needed . There is a $50 fee for a network analysis site survey, however this fee is refunded to you upon acceptance of the estimate, regardless of how much of the estimate you accept.
Network Design: We can provide a detailed network design for your home that includes a visual representation of the recommended hard wiring and the wireless products needed for installation. This is useful if you are having a remodeling project. For those starting or in the midst of a remodeling project, this design can be given to your contractor’s electrician for proper placement of cables & access points. If needed, we can assist with final installation and configuration of the access points. Please contact us by phone for more information and pricing on this service.
Minor changes to network: We understand that not everyone needs a network analysis or network design. If you want to clean up your structured wiring box, run a cable from your ONT point to another floor or add an access point to an already established network, we can help with that too. There is no site survey fee. However, because we specialize in creating full networks, we do prioritize performing site surveys for those needing network analysis & network design. We will do our best to schedule a site survey at a convenient time to review your needs and the site survey will only take 20-30 minutes.
Support for Networking & Audio/Video
If you are a past customer, we can offer three types of support: emails, phone or virtual and on-site. Depending on how we feel your request can be addressed, we will determine the type of support method. We try to perform email and phone or virtual support over on-site support to save you time & money. However, not all problems can be addressed sufficiently without an onsite service call. Please be as detailed as possible when calling or emailing with a request so that we can best serve you. We reserve time each week for service calls in the hopes of getting to you as quickly as possible.
If you are not a past customer, the only support we can offer is in-person support. This support includes troubleshooting the problem and correcting it on-site if we have the materials available. Otherwise, a return visit is required in order to procure the materials and schedule the time needed for the correction. Our hourly billing applies to in-person service calls.
Support calls do not require a site survey visit or an estimate.
Please read our complete support policy to identify how to schedule support services. New Support Policy