We are going to add a FAQ page to our website and would love for you to send us a question to include on it. Here are a few that we receive regularly. Send your question to firstname.lastname@example.org or via website contact page.
Q: Why do I have dead spots or slow bandwidth in my home, when I pay for high bandwidth from my carrier?
A: The high speed bandwidth your carrier gives you is what comes into your home. From that point, it can disintegrate depending on your network infrastructure. For devices hard wired (directly connected to your router) to your carrier, you should still be able to get that bandwidth. However, for wireless devices, you are depending on your routers ability to function as an Access Point. Where your router is located, the construction of your home and the # of devices you use can impact your speed and availability. To correct “no and slow” internet, the only solutions are either replacement of the router, hard-wiring, adding additional Access Points or a combination of these solutions.
Q: Why did I get good Internet speed in the past and now I don’t. I haven’t changed carriers?
A: In the past, we only used our Internet for our computers. Now, it connects to TVs, Audio, gaming and mobile devices. So, while your network may have worked well in the past, you have now added more traffic to it, therefore it may no longer be able to handle your new needs.
Q: Can I upgrade my speakers for my audio and my surround sound and still use my existing receiver which is working fine.
A: Maybe. While older receivers may still work, they may not be compatible to newer TVs and speakers.
Q: I bought a new TV seven years ago. Why has it stopped working?
A: The lifespan of electronics is getting shorter due to the complexity of its operating system and the increased usage by consumers. You should plan a maximum of 7 years for replacing a TV (based on a 2014 study), though most are replaced earlier due to incompatibility issues when replacing other electronics.
Q: My TV isn’t working and it is out of warranty. Do I repair it or get a new one?
A: This is by far the hardest question and we can’t really answer it. Consider the age of the TV and the cost to repair (which will include a troubleshooting cost & repair cost), and time to get it repaired. Compare that to the cost of a “most likely” better TV. Also, if you do decide to get it fixed, be sure to ask about a warranty on the repair. If it breaks again within 6 months, will that be free of charge. Note: We do not repair electronics. Contact the manufacturer to be directed to a repair company.