We perform quite a bit of in-home service calls. Did you know that you have several options before scheduling an in-home service call?
1) DIY first: We always recommend you troubleshoot the problem yourself first. Standard troubleshooting is to perform a re-set. Resetting means physically unplugging, waiting & restarting your equipment. You are not going to mess anything up doing this. You may have had a power surge or an update to one of the devices messed up the communications between your components. Look at this as the same as performing a computer reboot.
If that doesn’t work and something is still not working, it could be a bad component. It’s easy to figure that out too. Just unplug it from the system & try it independently. If your TV is working right, detach it from the cable, internet, CD player, etc. Just plug it directly into the wall & see if it works.
Same goes for a DVR. These go bad often. Remove it from the system and if you have more than one in the house switch them to see if the other works with your system. If it does, plug in the other DVR to see if that functions with the other TV.
2) Telephone/Video Service call: We do perform telephone/video service calls for some situations. Generally we have had to work on your system within the past 6 months to a year. This type of call involves the tech working to help you find & correct the problem. If you call or email us about the problem we can determine if a telephone service call is appropriate. We do schedule these calls and the charge is the same as our hourly in-home rate, except we bill in 15 minute increments and there is no travel fee, so the savings are substantial.
3) Email: Lew is more than happy to respond to an email with a potential solution. Please keep in mind that he may not get to your email for several days due to his busy schedule. Also if his suggestion doesn’t work, he won’t be able to continue to offer up solutions by email, so it may have to turn into a phone/video or in-person service call. Since we do not bill for email responses, we do have to limit the responses.
4) Wait and see: This approach, believe it or not, does work. We cancel service calls quite a bit because the problem just goes away. Why? No one really knows. User error, an update that didn’t take right away but reconnected later. Who knows. That said, waiting a few days may be all you need to do to avoid a service call. I would probably suggest #1 be done as it won’t hurt anything to do a power reset anyway.
Last resort, and unfortunately due to the complexity of today’s technology and system’s infrastructure, call us for a service call. We generally schedule service calls on Mondays and Fridays, but if the schedule allows, we can schedule them mid-week too. Time slots fill up fast so unfortunately there may be a wait.